Information We Collect

The type of information we gather depends on how you interact with our services. We're pretty upfront about this because nobody likes surprises when it comes to their data.

Personal Information You Provide

When you register for our investment analysis program or contact us, we collect:

• Your name and email address for communication purposes
• Phone number if you choose to provide it (we won't call unless you ask us to)
• Payment details when you enrol in our educational programs
• Professional background information to tailor content to your experience level
• Investment goals and interests to help personalise your learning path

Information Collected Automatically

Like most websites, we automatically collect certain technical information when you visit:

• IP address and general location data (city/state level, not your exact address)
• Browser type and device information
• Pages you visit and how long you spend on them
• Referral sources that brought you to our site
• Time and date of your visits

How We Use Your Information

We're not in the business of collecting data just for the sake of it. Everything we gather serves a specific purpose related to providing you with quality investment education.

Data Sharing and Third Parties

We don't sell your personal information to anyone. That's not our business model, and frankly, it never will be. But we do work with certain service providers who help us run our platform effectively.

Service Providers We Work With

• Payment processors who handle financial transactions securely
• Email service providers for course communications and updates
• Cloud hosting services that store our website and course materials
• Analytics platforms that help us understand website usage patterns

Legal Disclosures

There are limited circumstances where we might need to share your information with authorities or other parties. This includes situations where we're legally required to do so, such as complying with court orders, responding to legal processes, or protecting someone's safety.

Your Rights Under Australian Privacy Law

The Privacy Act gives you several important rights regarding your personal information. You're not just trusting us with your data—you have legal protections and control over how it's used.

Access and Correction

You can request access to the personal information we hold about you at any time. If you find any inaccuracies, you have the right to ask us to correct them. We'll respond to these requests within 30 days and won't charge you unless the request is unreasonably complex or repetitive.

Withdrawal of Consent

If you've agreed to receive marketing emails or other optional communications, you can withdraw that consent whenever you want. Just click the unsubscribe link in any email, or contact us directly. You'll still receive essential communications about any active enrolments or services you're using.

Data Portability

You can request a copy of your personal data in a commonly used, machine-readable format. This makes it easier to transfer your information to another service if you choose to do so.

Complaints Process

If you believe we've mishandled your personal information, you can lodge a complaint with us. We take these seriously and will investigate thoroughly. If you're not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC).

Data Security Measures

We take reasonable steps to protect your information from unauthorised access, loss, or misuse. But let's be honest—no system is completely impenetrable, which is why we focus on multiple layers of protection.

Technical Safeguards

• SSL encryption for all data transmitted between your browser and our servers
• Secure servers located in Australian data centres with physical security controls
• Regular security audits and vulnerability assessments
• Access controls that limit who can view personal information internally
• Encrypted backups stored in separate secure locations

Organisational Practices

Our team members receive training on privacy obligations and data handling procedures. We maintain strict internal policies about who can access personal information and for what purposes. Access logs are reviewed regularly to catch any unusual activity.

Data Retention and Deletion

We don't keep your information forever. There are specific periods during which we retain different types of data, based on both legal requirements and practical needs.

Active User Data

While you're actively enrolled in our programs or using our services, we maintain your account information and course progress data. This ensures you can access your materials and pick up where you left off.

Retention Periods

• Financial records: 7 years (as required by Australian tax law)
• Course completion certificates: Indefinitely, so you can always verify your credentials
• Marketing consent records: Until you withdraw consent, plus 3 years for compliance documentation
• General correspondence: 2 years after your last interaction with us
• Website analytics: 26 months in aggregated, anonymised form

Account Closure

If you close your account or request deletion of your information, we'll remove your personal data within 30 days, except where we're legally required to retain certain records. Some information may remain in backup systems for an additional 90 days before being permanently purged.

Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device that help the site function properly and remember your preferences. Some people worry about cookies, but they're mostly just helpful tools that make your browsing experience smoother.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality like logging in and accessing course materials
• Performance cookies: Help us understand which pages are popular and how visitors navigate the site
• Functional cookies: Remember your preferences like language settings or video playback position

Most browsers allow you to control cookies through their settings. You can block or delete cookies, though this might affect how well certain features work. We don't use advertising cookies that track you across different websites.

International Data Transfers

Our primary servers are located in Australia, but some of our service providers operate internationally. This means your information might occasionally be processed or stored outside Australia.

When we transfer data internationally, we ensure the recipient country has adequate privacy protections or that our service agreements include appropriate safeguards. The European Union, United Kingdom, and New Zealand are examples of jurisdictions recognised as having adequate protections under Australian law.

For services provided by companies in other jurisdictions (like certain cloud platforms based in the United States), we rely on contractual protections that require these providers to handle your data with the same level of care required under Australian privacy law.

Children's Privacy

Our investment education services are designed for adults. We don't knowingly collect information from individuals under 18 years of age. If you're under 18 and interested in our courses, please have a parent or guardian contact us to discuss appropriate options.

If we become aware that we've inadvertently collected information from someone under 18 without parental consent, we'll delete that information as quickly as possible.

Changes to This Privacy Policy

Privacy laws evolve, our services change, and sometimes we need to update this policy to reflect those shifts. When we make significant changes, we'll notify you via email if you have an account with us, and we'll post a notice on our website.

Minor clarifications or updates that don't materially affect how we handle your information might be made without notification. We recommend checking this page occasionally if you want to stay informed about our latest practices.

The "Last Updated" date at the top of this policy always reflects when changes were last made. Previous versions are available upon request if you want to see what changed.